Shipping policy
Effective Date: September 16, 2025
At Silrock Bloom, each piece of jewelry is a testament to natural beauty and exquisite craftsmanship, designed to resonate with your unique story. We are dedicated to ensuring your luminous treasures embark on their journey to you with the utmost care and grace. This policy outlines our shipping procedures, delivery expectations, and important considerations to ensure a harmonious experience from our artisan partners to your door.
1. Fulfillment & Processing Time
Each Silrock Bloom creation undergoes a meticulous process of preparation and quality assurance before dispatch. Please allow 1 to 3 business days for your order to be carefully prepared and dispatched. This period allows our artisan partners to ensure your chosen piece meets our exacting standards of craftsmanship.
2. Shipping Fees
We are delighted to offer complimentary worldwide shipping on all orders.
3. Estimated Delivery Times
Our commitment to sourcing genuine, handcrafted pieces means that our curated collections are often dispatched directly from our specialized artisan partners' studios around the globe. This unique process allows us to deliver exceptional quality and distinctive designs directly to you. While we strive for timely delivery, the journey of your luminous treasure across borders requires thoughtful coordination. Therefore, specific delivery dates cannot be guaranteed, and all shipping times are provided as estimates.
Once dispatched, estimated delivery times vary by destination:
| Destination | Estimated Delivery Time (Business Days) |
|---|---|
| United States | 8-15 |
| United Kingdom | 9-15 |
| Canada, Europe | 8-15 |
| Australia, New Zealand | 8-15 |
| Central & South America | 10-20 |
| The Middle East & Africa | 15-35 |
Maximum Delivery Time: Please allow up to 50 business days for delivery, especially during peak seasons or for remote locations.
Important Notes:
- These estimates do not include our 1-3 business days of processing time.
- All shipping times exclude potential clearance/customs delays, which are beyond our control.
- For certain remote regions or areas with specific import restrictions, delivery may take longer than the estimated ranges provided.
4. Orders with Multiple Items
If your order includes multiple exquisite pieces, they may be dispatched from different artisan partners. Rest assured, you will receive each component of your order as it completes its individual journey. You may receive multiple tracking numbers and packages for a single order.
5. Tracking Your Order
Upon dispatch of your order, you will receive a confirmation email (and/or text message, if a mobile number was provided) containing a tracking ID and a direct link to monitor the elegant journey of your package.
- Tracking Information Update: Please allow 1 to 3 business days for the tracking information to become active and update within the carrier's system.
- "No Information Available" on Tracking: For some shipping carriers, it may take up to 5 business days for tracking information to be fully updated. If your order was placed more than 5 business days ago and there is still no information available on your tracking number, please contact us.
6. Wrong Address Disclaimer
It is the responsibility of the discerning buyer to ensure that the shipping address entered at the time of purchase is accurate and complete. We endeavor to expedite processing and shipping, allowing only a small window for address corrections. Please contact us immediately at contact@silrockbloom.com if you believe you have provided an incorrect shipping address. If an incorrect address is not corrected within 5 hours of placing your order, Silrock Bloom cannot be held responsible for non-delivery or additional costs incurred.
7. Lost or Stolen Packages
Silrock Bloom is dedicated to ensuring your cherished items reach you safely. If your tracking information indicates that your package was successfully delivered to your specified address, but you have not received it:
- Carrier Contact: Please first contact the designated shipping carrier directly to investigate the matter. They may have additional information regarding the delivery.
- Silrock Bloom Assistance: While Silrock Bloom is not responsible for lost or stolen packages once delivery has been confirmed by the carrier, we encourage you to reach out to our customer support team for further assistance. We will endeavor to support you in resolving the matter with the shipping carrier.
8. Returns
By placing an order with Silrock Bloom, you acknowledge that you are responsible for the cost of return shipping back to us. For detailed information on how to initiate a return, please refer to our comprehensive https://silrockbloom.com/policies/refund-policy.
9. Customs Duties & Taxes
For international shipments, customs duties, taxes, and fees (such as VAT or GST) may be levied by the destination country. These charges, if any, are typically the responsibility of the recipient. Silrock Bloom is not responsible for any customs duties, taxes, or fees incurred during the import process. We advise you to familiarize yourself with your country's import regulations to avoid any unforeseen charges.
10. Contact Us
Should you have any questions or require further clarification regarding our Shipping & Delivery Policy, please do not hesitate to contact our dedicated customer support team:
Silrock Bloom Email: contact@silrockbloom.com