Shipping policy
Shipping & Delivery Policy
Last updated: October 17, 2026
At Silrock Bloom, we want your order to arrive safely and with clear expectations along the way. Below you’ll find information about processing, shipping, tracking and international deliveries.
Order Processing
Orders are typically prepared and dispatched within 1–3 business days after purchase. Processing time is separate from shipping time.
Shipping Costs
We offer free standard shipping on all orders delivered within the United States.
For orders shipped to other countries, shipping costs, when applicable, are calculated at checkout.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
United States: 8–15 business days
United Kingdom: 9–15 business days
Canada and Europe: 8–15 business days
Australia and New Zealand: 8–15 business days
Central and South America: 10–20 business days
Middle East and Africa: 15–35 business days
These estimates do not include the 1–3 business day processing period and may be affected by customs, carrier delays, peak seasons or remote delivery locations.
In unusual circumstances, international transit or significant carrier/customs delays may extend delivery to up to 50 business days. This is not our standard delivery timeframe and is intended only to account for exceptional delays outside our control.
Orders With Multiple Items
Some orders may be fulfilled from more than one of our fulfillment partners. If this happens, your items may arrive in separate packages and you may receive more than one tracking number. There is no additional shipping charge to you because of split shipments.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation with tracking information. Please allow 1–3 business days for tracking activity to appear after dispatch. With some carriers, updates may take up to 5 business days.
If more than 5 business days have passed since shipment and your tracking still shows no information, please contact us at contact@silrockbloom.com.
Shipping Address
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at contact@silrockbloom.com.
Because orders may begin processing quickly, we cannot guarantee that an address can be changed after an order has been placed. Once an order has shipped, we are unable to redirect it.
Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier for additional delivery information.
You may also contact us at contact@silrockbloom.com, and we will do our best to assist you in investigating the shipment.
Returns
Return shipping costs are the customer’s responsibility unless the item received is incorrect, damaged or defective. Please see our Refund Policy for complete return and refund information.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, VAT, GST or other import charges imposed by the destination country. These charges, when applicable, are the responsibility of the recipient and are not included in the product or shipping price.
Contact Us
Questions about shipping or delivery can be sent to contact@silrockbloom.com.